For models with HEOS Built-in
Some users experienced an issue with the network connection after the 25 June 2020 firmware update.
Please follow this FAQ to fix the issue.
Please power on/off your device if you are having trouble with ‘works with Alexa’ or ‘works with Google Assistant’ functionality’
COVID-19 Support Notice
Due to the impact of COVID-19 customers may experience extended support call hold times as well as longer-than-usual response times on social media and email.
Please consider reviewing our FAQs to see if your inquiry is covered and don’t forget to check our YouTube channel for setup and installation videos.
We apologize for the inconvenience and appreciate your patience during this challenging time.
Some users experienced an issue with the network connection after the 25 June 2020 firmware update.
Please follow this FAQ to fix the issue.
Please power on/off your device if you are having trouble with ‘works with Alexa’ or ‘works with Google Assistant’ functionality’
COVID-19 Support Notice
Due to the impact of COVID-19 customers may experience extended support call hold times as well as longer-than-usual response times on social media and email.
Please consider reviewing our FAQs to see if your inquiry is covered and don’t forget to check our YouTube channel for setup and installation videos.
We apologize for the inconvenience and appreciate your patience during this challenging time.